Laguna Self Storage

Contacts

Address:
20522 Laguna Canyon Road, Laguna Beach, CA 92651
Get directions

Website:
lagunastorage.com

Phone number:
+1 949-497-6900

Categories:
Establishment   Storage   Moving company  

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Reviews about Laguna Self Storage

• Mike Fowler

  Sep, 04 2018
  ★ ☆ ☆ ☆ ☆
  Went to return my Uhaul truck to this location and the "gentleman" literally screamed at me that "I could not return that size truck to this location". Calmly introducing myself to him, he continued to berate me as to why I did not call them to check, I then calmly looked at my written rental contract that showed I was to return the truck to this location, and showed the insolent "customer service agent" who told me "Well, you should have checked, that's wrong!". So I called the after hours 800 customer service line, spoke with JJ who said it was Uhauls error, just to drop the key in the afterhours slot and they would take care of everything. This is where Fraud happens, so the next day, thier "customer service agent" onsite who lives there, waited until after my time expired the NEXT day to check in the truck AND The TWERP charged me an extra day to his little soul would feel better about him not being able to tell me what to do I suppose. So another call to customer service 2 days latter, where I immediately get forwarded to the Regional Office, where they tell me there is NOTHING BUT COMPLAINTS about this location, I heard this from the phone rep who helped me and his boss. So, there you have it. I have all their phone calls recorded, if you ever deal with any issue at this location I would recommend you do the same.

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